Since 2010, the E-government Monitor Study has been examining how the online offering of the authorities in Germany, Austria and Switzerland is being received by the general public. The publishers of the study are the German Institute for Public Information Management (ipima) and Initiative D21, a charitable association for the information society in Germany. E-government Switzerland supports the E-government Monitor as a partner.
In Switzerland, since 2012 the use of E-government services has risen from 58% to 61%. The main reason for the increasing use of online services is to do with the savings in terms of time and cost when it comes to dealings with the authorities. The usage barriers elicited in earlier studies (in particular the fact that the services are not widely known and the lack of consistency) diminished compared to the previous year. The country comparison shows that these barriers in Switzerland are lower than in Germany and Austria. In addition, the level of satisfaction in Switzerland with the online services offered is higher than in the two neighbouring countries, although in comparison to the previous year it is slightly on the decline. This can be explained, among other things, by the digitalisation of society and its growing demands.
The E-government Monitor shows that more than 40% of the Swiss regard the once-only principle as an important component of a modern state. Once-only means that once data has been gathered, it can be reused by other authorities. Almost half of those polled in Switzerland are even of the opinion that changes to the contact and contract data should be automatically updated by the authorities.
Source: Press Release of the FITSU No. 68578 of 27 October 2017
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